FREQUENTLY ASKED QUESTIONS
Our system is “live” – this means that all prices and availability are always completely current and up-to-date.
Our prices are in Euros per villa per week. The rental price includes all local tourism taxes and V.A.T at 23%.
- Cleaning service twice weekly (in addition to the changeover clean.)
- All linen including towels for use by the pool or on the beach.
- Electricity & water.
- Air-conditioning / Heating.
- Weekly change of bed linen, twice weekly change of towels (except pool towels.)
- A cot & high chair if required.
- A welcome refreshment starter pack.
- Villa services telephone call-out service for maintenance or service issues.
- Commission charges levied by the banks for payment by credit/debit cards.
The non refundable ADW (accidental damage waiver) premium of 10 Euros per person will be added to every villa rental. Please see the section below: “Is a breakage deposit payable ?”
We can only accept payment on-line for your villa rental, by either credit or debit card, bank wire transfer or Pay Pal .We accept Visa, Master Card & American Express credit cards only.
For bookings more than 10 weeks prior to departure, a 25% deposit is required to confirm the booking. The outstanding balance will automatically be charged to the credit/debit card registered for the booking 10 weeks prior to departure.
For bookings 10 weeks or less from the date of departure, the full amount is due at the time of booking to confirm the booking.
Our on-line payment system is a completely secure encrypted site and you just need to follow the instructions displayed.
You will receive an automated email as confirmation for the villa booking. Should you require an invoice / confirmation, please email us your request on firstname.lastname@example.org.
The minimum rental period for our villas is 7 nights. You may stay for any number of nights during the time that you have booked the villa. You will however be charged for the full duration of the villa rental period, irrespective of the number of nights that you occupy the property.
For flights, there is the option of either the “low cost” airline Easyjet, Ryan Air, or the 2 main charter companies operating flights to Kefalonia, Thomas Cook & Thomson.
For flight seats to Kefalonia:
Contact our concierge at email@example.com and we will be able to find the perfect car for you.
A change over day is the specific day of the week when your rental starts and ends at a particular villa. The change over day is usually allocated to coincide with the days when most flights are available to the destination. Our Villas change over on either a Tuesday, a Saturday or a Sunday. See the price/availability panel for details.
The changeover day for our villas is not usually moveable. We may during the first week or last week of the season consider cases on an individual basis, dependent on bookings for that specific villa.
You may book flights to arrive and depart on any day that falls within the dates that you have booked your villa rental. You will however be charged for the full duration of the villa rental period, irrespective of the number of nights that you occupy the property.
Most of our villas have free wi-fi internet access. Please see the individual villa descriptions for specific information. Please note that we cannot accept liability for any failure in the system to access the internet which may occur during your stay. The phone lines are controlled by the national phone company and the “band width” or speed can be erratic at times. This is a small Greek Island used for mostly enjoying summer holidays and not a “high flying” business destination.
Each villa is equipped with sun beds to match the maximum occupancy. A villa that sleeps 8 people will have 8 sun loungers.
Unfortunately due to hygiene reasons we do not accept domestic animals or pets in any of our villas. The changeover time between rentals does not allow for the level of “deep cleaning” necessary to protect customers who may suffer from allergic reactions.
All of our properties have satellite T.V. with a limited selection of “free” satellite channels. They all have a DVD player and a stereo music hi-fi system.
Each villa is equipped with 1 hairdryer per bedroom.
All of our properties are equipped with washing machines, an iron and an ironing board. They also all have laundry drying frames.
Due to insurance, licensing and health and safety requirements we do not provide extra beds in our villas. Our villas are properly equipped for the number of beds stated in the description and extra beds are an obstruction for cleaning and maintenance purposes and compromise the level of comfort in the villa.
All of our villas are equipped with a safety deposit box with either a key or digital entry system. There is no extra charge for this facility. Some villas have a lap-top safe installed, please check with our reservations department if this is a necessary requirement.
Providing your booking indicates that there is an infant (under 2 years of age) in your party, we will provide a cot and chair in the villa. Our cots are of the “travel” type and both cots and high chairs all meet E.U. standards. We also provide an extra clean sheet for use with the cot – this is the only type of cot linen that we provide.
We include a welcome refreshment pack, which will be in the villa for your arrival. This includes water, tea, coffee, fruit juice, milk, sugar, biscuits, some washing-up liquid, a sponge and dishwasher tablets. For a wider selection of bespoke hampers or grocery shopping & chef service, please see contact our concierge service on:
Some of the swimming pools at our villas (see individual villa details) have a “heat exchange” system to warm the water. There is no additional charge for this facility, however in order to manage your expectations, you should be made aware of the following:
Realistically, this system will raise the temperature of the water by between 3 and 5 degrees centigrade, as measured at 1 pm during the day, compared to a pool that is not heated under normal circumstances at the relevant times of year. (April, May, June, September & October). This makes the water in the pool feel warmer, but does not make it a “hot” pool. Ambient weather conditions such as rain and wind do affect the temperature of the swimming pool.
Pool heating is not operational in the months of July & August or whenever the water temperature exceeds 28 degrees centigrade.
We will email you an “information pack” that contains detailed driving directions, information about the villa and how to gain access, as well as some local resort information approximately 14 days prior to departure.
We do not have a deposit charge system for breakages, however we do have an obligatory non-refundable Accidental Damage Waiver (ADW) of €10 per person (excluding infants) which is additional to the villa rental price. This covers accidental damage to small items in the villa up to a maximum of €100 per villa. Should damage occur, which is greater than this, we reserve the right to pass these charges on to you. Our maids check the villas regularly during their cleaning schedule. Please report any significant damage that may occur during your stay directly to our office on the contact number provided.
Villas are booked from 2 p.m. on your arrival day to 10 a.m. on your departure day. It takes a considerable amount of time to thoroughly clean a villa on change over days and if you arrive at the property before 4 p.m. the maid may still be working. Similarly on your departure day, the maid may arrive as early as 8 a.m.